At Elan, we consistently provide a high level of security, privacy and confidentiality in our handling of information about your organization and your customers or members.
In the process of performing service for you, we may have access to information or documentation about your organization or your customers that could be considered non-public, personal, confidential, or proprietary. We define this 'Confidential Information' as including both information of a commercial nature, as well as information about your customers or consumers.
We will act to ensure that all Confidential Information is held in strict confidence and disclosed only to those employees or agents whose duties reasonably require access to such information. We will protect such Confidential Information using the same degree of care to prevent unauthorized use, disclosure or duplication as we do to protect our own confidential information. These commitments are detailed in our contractual agreement with your organization.
If you are just visiting our site and not performing online transactions with us, you can browse our site anonymously. We will not ask for personal information during your visit unless we need the information to complete a transaction that you request or begin.
We do study site utilization patterns including visitor navigation patterns to assist us in improving the site. This information is collected in aggregate for all our site visitors and is anonymous. The information we collect is used to enhance your experience with our web site, such as:
In order to grant online access to a product, it may be necessary to register with Elan. During registration, we will ask you to provide us with your name, contact information, and identity verification information. This procedure is used to ensure that your transactions with us online will always be safe and secure. We may also ask for your e-mail address so that we can send you information you have requested or to alert you to changes on the site. You will be provided with a user ID and password in order to access the product's site. You will be required to change your password during your first access of the site and every 30 days thereafter.
We are committed to protecting your information and online transactions. For your protection, Elan Financial Services uses a Secure Socket Layer (SSL) protocol, the industry standard to secure your online sessions. This process keeps your session confidential and protects against eavesdroppers.
Every page on our web site is secured using a digital certificate from Verisign, Inc. This is shown via the "site certificate" that is resident on all secure pages. To view this certificate, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying site security information will appear. If you are using Internet Explorer, click on the word 'Subject' to verify that you are on our Web site. Click on 'Issuer' to verify the site certification authority.
The most important aspect of securing your data is for you to select a password that will be difficult for others to guess, and then guard it carefully. If the password is compromised, no other security method we employ can prevent access to your data from someone who knows the password. You can help protect your information by using your password carefully. Choose a password that would be difficult for someone to guess ideally a combination of letters and numbers that is not related to your job or personal life. You can make your password easy for you to remember but difficult for others to guess by stringing a few unrelated words together, shifting a word up or down one row on the keyboard, combining punctuation characters or numbers with a regular word, or deliberately misspelling a word. Do not write your password down or leave it in a place where it might be discovered. If you have reason to believe your password may have been discovered, immediately change your password.
We also use standard web server log files to help us count the number of users on our web site and evaluate our site's technical capacity. We use this information to determine the number of web users, to help us arrange the pages in the most user-friendly way, to keep the site browser-friendly, and to make page content more useful to the user. We record information on site traffic but not information on individuals visiting our site, so no specific information about you will be kept or used.
Occasionally Elan may present a survey or sweepstakes via our web site. Your participation is voluntary. Information collected may include contact information, demographic information, or opinions regarding certain financial subjects or products. Contact information will be used to notify winners regarding prizes or to provide participants with information they request. Survey information will be used to improve our site, your client satisfaction or our breadth of products.
We will use your email address to provide you information and comment and/or reply to any questions regarding Elan. We will not use your address or other information to deliver any unsolicited message or information unless that is part of the service you are requesting.
Elan Financial Services
4 Station Square
Pittsburgh PA, 15219