Webinar recap: Managing credit cards during uncertain times


February 17, 2021

On Nov 4, 2020, Elan presented a webinar on the topic of “Managing Credit Cards During Uncertain Times” that was hosted on creditunions.com. John Owens, SVP, General Manager Elan Credit Card and Mitch Pangretic, SVP, Director of Strategic Partnerships discussed the ways Elan has helped credit union partners during uncertain times including:


  • • Implementing forbearance protocols to respond to cardmembers impacted by COVID.
  • • Rapid response to state-specific fee restrictions (NY, CO).
  • • Servicing capabilities to allow for intuitive DIY or DIT (do it together) flows.
  • • Enhanced self-serve acquisition capabilities to allow for efficient remote account acquisition and onboarding.
  • • Improved spending utility and fraud protection for anticipated shift to digital spending categories.


Click here to view a recording of the webinar.


To learn more about our credit card program, click here.