Elan partners with PYMNTS to research credit card mobile app usage


December 9, 2019

Elan partnered with PYMNTS to conduct a survey asking consumers about their usage of credit card mobile apps, the apps used to monitor and manage credit cards. The survey uncovered 53.3% of all respondents have downloaded mobile card apps, with 77% of those aged 18-24 doing so. Consumers who have such apps tend to use them frequently, as 60.7% report using them at least a couple of times per week.


Transaction alerts and fingerprint login options are the most compelling card app features. Transaction alerts were named by 21% of respondents as the most important mobile card app feature, and fingerprint login was named by 19%.


The report also explored other desired credit card mobile app features and generational differences in card app usage between Gen Z, millennial, Gen X, and baby boomer consumers.


Click here to download the full report.


60.7% of consumers who have downloaded a credit card mobile app report using it at least a couple of times per week.