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Music playing

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Elan logo animates onscreen

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Webster and Elan partnered just over three years ago. And the purpose for us partnering with 
one another was so we could offer the products and services that our customers demand. 

(DESCRIPTION) 
Footage of Webster Bank employees working.

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One of the main reasons for us making the transition to Elan was the fact that we would be able 
to service our consumers 

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Interview footage of Ryan Weeks, SVP, Director of Payments & Lending

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from college and student to mass affluent. From a business perspective, we could offer them 
products with rewards or low rates to help them finance and manage their cash flow better. 

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Footage of diverse group of people looking to camera, close up footage of credit card brochure.

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And we also added a complete commercial product suite, which allows us to have a purchasing 
card and a true corporate card for our customer base.  
 
(DESCRIPTION) 
Interview footage of Ryan Weeks, close-up footage of Webster credit cards.

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The corporate products that were offered help us service our entire commercial portfolio. The 
three cards that we have, our community card, our company card, and our purchasing card help 
us cover our governments, our municipalities, our non for profits, and our true middle market 
commercial customers.  
 
(DESCRIPTION) 
Interview footage of Ryan Weeks, footage of bank employees working


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We've been successful utilizing all the marketing channels that Elan has provided to us in this 
partnership, we heavily utilize our direct mail channel, our call center, the internet and our 
banking centers to also sell the suite of Elan credit card products to our consumers and our 
business customers. 

(DESCRIPTION) 
Close up footage of marketing materials, footage of Service Center, interview footage of Ryan 
Weeks

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We also have the benefit of Elan's technology to be able in all three of those channels to 
provide our customers with an instant decision, which is a phenomenal customer experience. 
 
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Interview footage of Ryan Weeks 
 
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The Client Resource Center allows our bankers to not only train themselves to learn more about 
the product 
 
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Screenshot of Client Resource Center homepage

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and the suite of products that we have for our consumers and our business customers. But it is 
also the one stop shop for our bankers to be able to submit applications 
 
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Interview footage of Ryan Weeks

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get instant decisions to our customers for those applications, and also to work directly with 
Elan's credit underwriting team on any of our customers and questions that Elan may have 
about our customers. 
 
(DESCRIPTION) 
Footage of Webster Bank employees at a meeting. 
 
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The CRC program allows us to take payments in our branches for our customers. So when 
they're in our banking centers, transacting 
 
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Interview footage of Ryan Weeks. 
 
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it's one additional product now that we can service all their needs. 
 
(DESCRIPTION) 
Footage of Webster Bank, poster on wall reads “Living Up To You, It's a promise to our 
customers and each other.” 
 
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We are able to pull reports on a daily, monthly or yearly basis that show us 
 
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Interview footage of Ryan Weeks 
 
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the performance to date of our portfolio and our program. The ability to have a broader array of 
products that Elan provides us has really been part of the success that we've seen with the 
credit card program, the products that we are now providing resonate so strongly with our 
customers and the choices that we give them meet just about every one of their needs. 
 
(DESCRIPTION) 
Footage of Ryan working at his desk, talking with Webster Bank employees, close up footage of 
Webster credit cards. 
 
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Based on how Elan has performed today. They have instilled a level of confidence in all of our 
bankers, that they will treat our customers no different than we do. 
 
(DESCRIPTION) 
Interview footage of Ryan Weeks 
 
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The Elan team flew to our locations, trained our trainers, trained our people and ensured that 
they had the tools and resources necessary to be comfortable in selling the entire product suite 
to our customer base. Webster Bank's partnership with Elan has gone well beyond our original 
expectations. 
 
(DESCRIPTION) 
Footage of Webster Bank employees working, talking, walking down hallway 
 
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Elan takes partnership to a whole new level and is fully embedded themselves in our living up to 
you philosophy. 
 
(DESCRIPTION) 
Interview footage of Ryan Weeks, close up footage of poster that reads, “Living Up To You” 
 
(SPEECH) 
Music playing

(DESCRIPTION) 
Elan logo animates onscreen