A Focus on Client Service

When you partner with Elan, we will concentrate our efforts on understanding the individual needs of your financial institution. You’ll be assigned client support representatives who can provide answers to your day-to-day questions. You will also have a dedicated relationship manager who will handle ongoing business development and manage the overall relationship to your satisfaction. In addition to these personal connections, our Transaction Services Support Center - staffed 24/7 - can promptly resolve any problems should they arise.

We also utilize a variety of tools to communicate to you our most up-to-date information. The most convenient method for receiving information from Elan is through our Client Communication website. This site is updated regularly to keep you informed of the status of reports and provide easy access to contact information, user guides and much more. Other communications tools include bulletins and alerts, newsletters and annual client seminars.