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91% clients feel that the Elan training programs are very effective.

Financial Institutions

It takes an experienced team to provide truly exceptional service, and our partners agree - Elan provides the best-in-class client servicing that is critical to the management and retention of a successful program.

Account Executives and Financial Institution Support Center

Managing hundreds of questions and multiple servicing needs per day, the Elan Financial Institution Support Center (FISC) and the Elan Account Executive team support nearly 1,700 financial institution clients and are focused on the following needs:

Client Resource Center

The Elan Client Resource Center website makes credit card program management easier and more effective for our partners. This exclusive site provides ongoing program communications; daily and monthly online reports; access to online applications, marketing and training materials; and many other valuable tools needed to ensure the success of the program.

Underwriting

Elan provides a dedicated underwriting team that will develop relationships with frontline financial institution employees while helping to meet applicants’ credit needs. Elan is the only partner in the industry that utilizes this relationship information when reviewing applicants, ensuring a significant increase in approval rates due to length and value of the potential cardmembers relationship with your financial institution. In addition, our partners are notified if a potential cardmember is declined, allowing the opportunity to provide additional input that may overturn the decision.

Training

Elan understands that in order to provide the best service to cardmembers, partners need to be comfortable with the credit card products that they are selling, and how the program works overall.

The following training options can be delivered in person, through web conferencing sessions, via the Client Resource Center, or through train-the-trainer programs:

Employee training materials are also available, including quick reference aids, product information and sales guides.

From our clients...

  • “All of the Elan representatives are very professional, efficient and knowledgeable, providing good follow-up. I know that when a problem occurs or there is something that needs resolution, they will be very helpful.”